Wooley’s Privacy Policy

We value the trust you place in wooleys.com, and we want you to be aware of the safeguards we have in place to respect your privacy. The below policy tells you about the information we gather about you and how we use it.If you have any questions or concerns about our privacy policy, please contact us at wooleys@wooleys.com.

 

By accessing the site on any computer, mobile phone, tablet, or other device (collectively, “Device”), making a purchase from wooleys.com, or otherwise interacting wooleys.com, you agree to the terms of this Privacy Policy. If you do not agree to the policy, please do not use the site.

 

wooleys.com gathers personal information from you in order to provide superior service, communicate offers on merchandise and services which we believe will be of interest to you, customize our communications to you, administer our business, and improve your shopping experience. The following are examples of the personal information we gather from you.

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Purchases - When you place an order, you give us your name, address, phone number and/or e-mail address plus payment information. For the information we collect, we are PCI compliant.

• Non-Purchases - There may be instances when you are not making a purchase wooleys.com and you give us your name, address, phone number and/or e-mail address, and where applicable, payment information, or when somebody else gives us your name, address, phone number and/or e-mail address, and where applicable, payment information. Some situations when this may occur are when you return or  receive a gift from wooleys.com.

• Personal Shopping Account - If you create a Personal Shopping Account with us so that you may place orders more conveniently, you authorize us to store your name and shipping address(es).

• We may combine the information we collect from you with information we receive about you from other sources, such as address update services. 

 

INFORMATION WE COLLECT AUTOMATICALLY

When you visit the site, we may collect certain information from you, including your Internet Protocol (IP) address, MAC address, browser type, operating system, device-identifying information, the specific web pages visited during your connection, and the domain name from which you accessed the site. In addition, we may collect information about your browsing behavior, such as the date and time you visit the site, the areas or pages of the sites that you visit, the amount of time you spend viewing the site, the number of times you return and other clickstream data. We may also use non-personal or aggregated information for statistical analysis, research, and other purposes. We use cookies to help process your order through our website and to provide you with a personalized shopping experience. A cookie is a small text file that is placed on your computer when you access the Sites and allows us to recognize you each time you visit the Sites. To place an order and complete your transaction on wooleys.com, you must have "cookies" enabled on your Web browser. (If you don't want to enable cookies but would like to place an order, please call us at 1-760-716-5927 If you have any concerns about leaving cookies on your computer for extended periods, you can delete them using your browser preferences or privacy menus. Note that browser-management tools for cookies are outside of our control and we cannot guarantee their effectiveness.

We may collect other types of personal information such as demographic data on our customer records. See below for information about how to request to have your information deleted.

Cookies also help us:

• Determine which features and tools you use

• Remember which items you've placed in your shopping bag

• Enable you to check out faster if you've created an account with us

We may combine the information we collect through cookies and with other information we have collected from you or information from other sources.

 

USE OF INFORMATION

We may use the information we collect from and about you for any of the following purposes: (1) to fulfill your requests for products; (2) to respond to your inquiries; (3) to send you a confirmation email when you make a purchase; (4) to review Site usage and operations; (5) to address problems with the Sites, our business or our services; (6) to protect the security or integrity of the our business; (7) to monitor the Sites for compliance with our Terms of Use and the law; (8) to provide interest-based advertising to you based on the way you browse and shop on the Sites and other platforms.

 

DISCLOSURE OF INFORMATION

We may disclose information collected from and about you as follows: (1) to our related companies and service providers, to perform a business, professional or technical support function for us; (2) as necessary if we believe that there has been a violation of the Site Terms of Use or of our rights or the rights of any third party; (3) to respond to legal process (such as a search warrant, subpoena or court order) and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (4) in the event that our company or substantially all of its assets are acquired, your personal information may be one of the transferred assets. We may also disclose your personal information with your express consent. We may share aggregate, non-personally identifiable information about Site users with third parties.

 

OUR EMAIL PROGRAM

If you have agreed to receive marketing emails from us, we might send emails to you about your transactions. You may still receive marketing text messages if you have opted in to receive them.

 

ACCESS, CORRECTION & DELETION

We respect your right to access and correct your personal information. You may access your personal information by signing into your account. From there, you can correct or modify your information. You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purposes and this will be explained to you if necessary.

 

If you need assistance correcting or updating your personal information, or would like to request that we delete your personal information, please contact us using the contact information detailed in the “Contact Us” section below.

 

YOUR CALIFORNIA PRIVACY RIGHTS (CALIFORNIA RESIDENTS)

California residents have the right to request once per calendar year a list of the companies with which we may share personal information for the third parties’ direct marketing purposes and a list of the categories of such personal information shared. California residents may make this request by filling out and submitting this web form or by calling 1-844-901-1870. If emailing, please include "California Privacy Request - Right To Know" in the first line of the description and your California mailing or street address.

 

If you are a California resident, you also have the right to access, or to request that we delete, any Personal Information we have collected about you, and inquire about our collection, sale and disclosure of your Personal Information. 

 

California residents have the right to opt-out of the sale of their Personal Information where applicable. However, as described in this Privacy Policy, wooleys.com does not sell Personal Information.

 

Your exercise of these rights will have no adverse effect on the price and quality of our services.

 

California residents may request further information about compliance with California law and to make a request under California law by e-mailing wooleys@wooleys.com. Please include "California Privacy Rights Request" in the first line of the description and your California mailing or street address. Please do not include any attachments.

 

SECURITY

We maintain reasonable and appropriate measures designed to maintain information we collect in a secure manner. We have taken certain physical, electronic, and administrative steps to safeguard and secure the information we collect from visitors to the Sites. Even though we follow reasonable procedures to try to protect the information in our possession, no security system is perfect and we cannot promise, and you should not expect, that your information will be secure in all circumstances.

 

USE BY NON-US RESIDENTS

The Site is operated in the United States under United States law. We do not intentionally offer goods and services to individuals outside of the United States. If you reside in another country, please be aware that any information you provide to us will be collected and stored in the United States or other countries that may have data privacy laws that are less protective than the laws where you reside.

 

RIGHT TO LODGE COMPLAINTS

We are transparent about the ways in which we collect and use personal information, and welcome your questions and concerns. If you have any concern or complaint about the way we handle your personal information, please contact us as described below. To the extent you believe we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside and/or the United States. You may contact the US Federal Trade Commission regarding your concerns. For more information, please see https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.

 

If you have questions and/or require more information, do not hesitate to contact us (wooleys@wooleys.com)

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